Delivery & Returns

These are guidelines only.
Weather conditions, strikes and busy periods, such as Christmas may impact delivery times

Please note: Working days exclude weekends and public holidays

  • To return products, please see our 30 Day Satisfaction Guarantee.
  • Most shipments despatch from Galway using An Post, DPD or Fastway

DELIVERY CHARGES
Standard Delivery Charge is €4.95.
Free Delivery for orders over €100.00

DELIVERY METHOD
Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agree a time to reattempt delivery. There will be no charge incurred for a second attempted delivery. If their subsequent delivery attempts after the second attempt is not successful the customer will incur an additional delivery charge of €6.50.

Goods must be signed for and received by a person 18 years of age or older.

RETURNS    
If the product(s) received are not those which you have ordered or they have been damaged or are faulty, then return such product(s) in their original form and packaging. In this case, if the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full and where the full order is returned will refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of a Product within a certain timeframe at one cost but you select express delivery of a Product within a shorter timeframe at a higher cost, then we will only refund what you would have paid if you had selected the cheapest delivery method we offer. For the avoidance of doubt, if the Standard Delivery method we offer is free then you will not be refunded any delivery costs even if you opted for another delivery method which was not free.

Note that only in these specified circumstances (faulty, damaged, non-compliant product) will we pay any reasonable delivery costs you incur in returning the product to us (where the courier return to store service is not available) provided that you include a returns proof of postage receipt when returning the product. We request that you return such products to us via the Post Office ‘An Post Signed For’ delivery method.

Return products to the following address:
The Kelly Clinic
Suite 9,
Bon Secours Hospital,
Galway,
H91 KC7H

E: info@thekellyclinic.com

NB: Please note that we do not give refunds on items returned after 30 days.


DAMAGED/FAULTY GOODS
Thankfully it doesn’t happen often but sometimes packages arrive in less than perfect condition. Where your order is presented to you with obvious signs of damage we recommend that you DO NOT accept it from the courier and let them take it back. Ideally take some photos of the parcel showing the damage. However do not rely on the courier to contact us, you should follow up and contact us as soon as possible so we can organise another order to be sent out to you, if that’s the best option.

In the case of damaged/faulty goods we will of course, cover the cost of returning the items to us, this is at our discretion and is agreed by us in advance of you returning us the items in question.

We do recommend that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully, (ideally within the original packaging as this has been designed to protect the product) so that it is not damaged or lost in transit.

Damaged goods can be returned to the following address:
The Kelly Clinic
Suite 9,
Bon Secours Hospital,
Galway,
H91 KC7H

Please note that replacements for damaged goods will not be dispatched until the original item has been received by us. This does not affect your statutory rights.

Please note that we do not give refunds on:

  • Damaged items not notified to us within 24 hours of delivery
  • Items returned after 30 days

 

LOST/NEVER ARRIVED
In the unlikely event that you haven’t received your order please email info@thekellyclinic.com with your order number and we will keep you informed as to where your order is or resend if necessary.

 

AMENDMENTS & CANCELLATIONS
If you wish to amend your order after you have placed it, just contact us by email info@thekellyclinic.com or by telephone at 091 786841 and we will be pleased to do this without further charges. However, this is only possible if we receive your new instructions before your order has been dispatched as we usually despatch within hours of receiving your order. We will be able to tell you if this is the case.