These are guidelines only.
Weather conditions, strikes and busy periods, such as Christmas may impact delivery times
Please note: Working days exclude weekends and public holidays
- To return products, please see our 30 Day Satisfaction Guarantee.
- Most shipments despatch from Galway using An Post, DPD or Fastway
Standard Delivery Charge is €4.95.
Free Delivery for orders over €100.00
Deliveries are by general post or by courier service. Our courier requires that the recipient be able to sign for the package so please use a delivery address where that is possible during working hours, in addition to a phone number so arrangements can be made. If the nominated place of delivery is unattended at the time delivery is attempted, the delivery person will leave a calling card with the driver’s phone number on it. It is your responsibility to call the driver and agree a time to reattempt delivery. There will be no charge incurred for a second attempted delivery. If their subsequent delivery attempts after the second attempt is not successful the customer will incur an additional delivery charge of €6.50.
Goods must be signed for and received by a person 18 years of age or older.
If the product(s) received are not those which you have ordered or they have been damaged or are faulty, then return such product(s) in their original form and packaging. In this case, if the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full and where the full order is returned will refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery of a Product within a certain timeframe at one cost but you select express delivery of a Product within a shorter timeframe at a higher cost, then we will only refund what you would have paid if you had selected the cheapest delivery method we offer. For the avoidance of doubt, if the Standard Delivery method we offer is free then you will not be refunded any delivery costs even if you opted for another delivery method which was not free.
Note that only in these specified circumstances (faulty, damaged, non-compliant product) will we pay any reasonable delivery costs you incur in returning the product to us (where the courier return to store service is not available) provided that you include a returns proof of postage receipt when returning the product. We request that you return such products to us via the Post Office ‘An Post Signed For’ delivery method.
Return products to the following address:
The Kelly Clinic
Bon Secours Hospital,
NB: Please note that we do not give refunds on items returned after 30 days.